FREQUENTLY ASKED QUESTIONS
Yes, at ecopak.store, we ensure that you receive exactly the same high-quality product as shown on our website. We take great care in accurately representing our products with detailed descriptions and photos, so you can shop with confidence. If you have any questions or concerns about your order, our customer service team is here to help.
Your sale receipt will be sent to the email address you provided during checkout. If you do not see it in your inbox, please check your spam or junk folder. For any assistance, feel free to contact our customer service team
We have a 7-day return policy for unopened products. To initiate a return, please contact us through WhatsApp or our support email. Please note that returns due to a change of mind are not applicable.
Yes, we regularly restock our popular items. If a product is currently out of stock, please check back soon or contact our customer service team for updates on availability.
We ship orders all across Pakistan. Wherever you are in the country, you can enjoy our high-quality skincare products delivered right to your doorstep.
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery on our website or through the shipping carrier's tracking page.
If you receive a damaged or incorrect item, please contact us immediately through WhatsApp or our support email with your order number and a photo of the issue. We will resolve the problem promptly by offering a replacement or a refund.